Underperformance – The Leadership Challenge | Stepshift

Underperformance – The Leadership Challenge

Wednesday, December 23rd, 2009

When there is organisational underperformance there can be a number of areas that need to be addressed. One of the more important areas for leaders is getting staff on board because staff buy-in will largely determine how successfully and quickly the organisation moves from underperformance to performance. This area typically provides leaders with challenge and stress, and it also provides them with significant levels of satisfaction when they nail it.

Here are two key questions that leaders can ask themselves to identify where they can put their energy in terms of capturing the hearts and minds of staff during a phase of underperformance.

  1. Direction. Do we have a vision, strategies and goals that are compelling to our people? The key word here is ‘compelling’. If not then take some time to develop these and engage your people around them.
  2. Roles / Accountabilities. Do we have the right people in the right roles and are those people clear on their responsibilities in delivering our strategies and goals? If not then this needs to be focused on. People need to know what part they play in driving the bus and be held accountable for delivering that. In this process most will be motivated by clarity of direction and clarity of the role they play and some may not be – if anyone clearly doesn’t want to be on the bus at all then accept that and let them off because otherwise their impact on staff morale can be destructive.

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